Shipping Policy
Last Updated: January 15, 2024
This Shipping Policy describes how we ship products, estimated delivery times, and shipping costs. Please read this policy carefully before placing an order.
Processing Time
Orders are typically processed within 2-3 business days (excluding weekends and holidays). Processing time may be longer during peak seasons or for custom orders. You will receive an email confirmation once your order has been shipped.
Shipping Methods and Delivery Times
We offer the following shipping options:
- Standard Shipping: 5-7 business days
- Express Shipping: 2-3 business days
- International Shipping: 7-14 business days (subject to customs clearance)
Delivery times are estimates and begin from the date of shipment, not the date of order. Actual delivery times may vary due to factors beyond our control, including weather conditions, carrier delays, and customs processing.
Shipping Costs
Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping may be available for orders over a certain amount, as indicated on our website.
Order Tracking
Once your order ships, you will receive a tracking number via email. You can use this number to track your package on the carrier's website.
International Orders
International orders may be subject to customs fees, duties, and taxes, which are the responsibility of the recipient. These fees vary by country and are not included in the product price or shipping cost. We are not responsible for any delays or additional charges imposed by customs.
Lost or Damaged Packages
If your package is lost or damaged during shipping, please contact us immediately at [email protected] with your order number. We will work with the shipping carrier to resolve the issue and may send a replacement or issue a refund at our discretion.
Contact
For shipping support, email [email protected]. Share your order number and tracking details for the quickest assistance.