Refund & Return Policy

Last Updated: January 15, 2024

At sheklasweetworld, we want you to be completely satisfied with your purchase. Due to the perishable nature of our products, we have specific policies regarding returns and refunds. Please read this policy carefully before making a purchase.

Eligibility for Returns

We will accept returns or provide refunds in the following circumstances:

• Products arrive damaged or defective
• Wrong items were shipped
• Items are missing from your order
• Products were not delivered within the promised timeframe due to our error

Non-Refundable Items

The following items are not eligible for return or refund:

• Perishable goods that have been opened or consumed
• Custom or personalized orders
• Items returned more than 14 days after delivery
• Items damaged due to customer misuse or improper storage

How to Request a Return or Refund

To request a return or refund, please contact us within 14 days of receiving your order:

• Email us at [email protected]
• Include your order number and a detailed description of the issue
• If applicable, provide photos of damaged or defective items

We will review your request and respond within 5-7 business days.

Refund Processing

Once your return is approved, we will process your refund to the original payment method. Refunds may take 5-10 business days to appear in your account, depending on your bank or credit card company.

Shipping Costs

If you are returning an item due to our error (wrong item, damaged item, etc.), we will cover the return shipping costs. For returns due to customer preference, return shipping costs are the responsibility of the customer.